Items manufactured by Pigs Unlimited International, Inc. are available Exworks Tomball, Texas (our manufacturing facility). This means that customer is responsible for all shipping-related charges from our facility to the ultimate destination.
As a standard, goods are packed for airfreight. This may include, (depending on the size, style and quantity of items), cardboard boxes, palletizing, and/or individually shrink-wrapped in a heavy-mil ultraviolet-resistant black plastic (as with foam pigs in sizes 16” and larger). Pigs Unlimited International, Inc. is capable of containerizing, crating, and other means of packaging, but this will be at an additional cost to the customer, where applicable.
Pigs Unlimited International, Inc. has arrangements with several shipping companies, including air, ocean, LTL (less than load) trucking, dedicated load trucking, and local delivery companies in order to offer the best service and price available. If requested by the customer, we are more than willing to offer freight quotations for best service routing and most economical pricing. However, all shipping instructions and shipping costs are the responsibility of the customer – even if Pigs Unlimited International, Inc. makes recommendations.
If freight is to be “prepaid and add”, freight will be billed at Pigs Unlimited International's actual cost. Customer is responsible for all charges regardless if freight quotation was offered and differs from actual cost. Many freight companies base quotations on actual weight of the shipment, however, they will invoice based on dimensional weight. This can equate to a substantial change in price. We do everything within our ability to package freight shipments as compact as possible in order to minimize this effect.
Customer assumes all responsibility for goods at time of shipping, which is when the freight is collected for shipment. Pigs Unlimited International, Inc. is not responsible for lost or damaged goods. We will aid our customers in making a claim with the freight company and receiving refunds where possible and applicable, but the customer is still responsible for the cost of goods.